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INFORMATION

FAQ

Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.

Boring Stuff

Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include instock4you Corp. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.

Returns

How do I return an item?

Satisfaction guaranteed!!***No Restocking Fees!!

 
We offer a 30-day satisfaction guarantee from the date of purchase. If you are not happy with your purchase, we will exchange it or issue a refund (less any applicable shipping & processing fee) if we receive your return within 14 days from the date of purchase.
PLEASE E-MAIL US PRIOR TO RETURNING ANY ITEM FOR ANY REASON.
 
When returning an item, please pack it securely. Send us a note describing the problem and be sure to include your ORDER NUMBER, name, address, phone number, email address and date of purchase. Include your packing slip in the package. Let us know if you want a credit or replacement. If you WANT A REPLACEMENT, CONTACT CUSTOMER SERVICE FIRST BY E-MAIL: instock4youcorp@gmail.com
You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
 
SHIP THE RETURN TO:
INSTOCK4YOU
933 Beville Rd Suite 102K
South Daytona 32119
 
* For ITEMS INCORRECTLY SHIPPED E-mail us within 24 hours of receipt and we will replace it as soon as we have received the incorrect item back. Please follow the above guidelines to return the incorrect item. We will refund your account for the shipping charges you incur.

About our Products

We sell products through research, development and innovation, taking Nature as a source to provide quality solutions for personal care and beauty. Commitment to the environment: every day we help to care for our environment and surroundings by using environmentally-friendly and recyclable materials and containers and by being conscious of our social responsibility.

 

Ecocert

The ECOCERT seal guarantees that the products which carry it comply with the highest natural and organic production standards. ECOCERT is a body that was founded in France in 1991, which carries out certifications and inspections in over 80 countries, making it one of the most important organic certification bodies in the world. The current seal is a standard developed in 2003 for natural and organic cosmetics in Europe.

Ecocert Cosmos Natural

The COSMOS (COSMetic Organic Standard) certificate is a private Europe-wide standard. It was developed by five of the main certifying bodies for natural cosmetics, united in the COSMOS-standard AISBL Association, an international non-profit association registered in Belgium. The five founding members are the Soil Association (UK), Ecocert (France), Cosmebio (France), BDIH (Germany) and AIAB/ICEA (Italy). These organisations are responsible for authorizing and overseeing the certification.

The COSMOS certification (COSMetic Organic Standard) is a Europe-wide private standard, developed by five of the main natural cosmetics certification bodies, united in the COSMOS-standard AISBL Association, a non-profit international association registered in Belgium. The five founding members are Soil Association (United Kingdom), ECOCERT (France), Cosmebio (France), BDIH (Germany) and AIAB/ICEA (Italy). These are the bodies that authorize and monitor the certification.

 Extracto Certificado

Certified organic extract

Products that contain certified organic extracts offer the guarantee that these substances or extracts are grown following the guidelines of those who accredit them as organic. Certified organic plant extracts are organically produced. Therefore, they have been grown without using chemical fertilisers or synthetic products in soil fertilised with organic fertilisers and natural minerals, which boost soil life.

Clinically Tested

Clinically tested

Products with this seal guarantee that they have undergone an independent clinical efficacy and dermatological compatibility test. The clinical test certifies that the product is suitable for sensitive or atopic scalps. Clinically tested cosmetics have been tested on humans under the supervision of qualified professionals and under a clinical protocol. The test result certifies that people with a sensitive or atopic scalp have used the product and obtained the expected results.

Solar Made it

Made with solar energy

Natur Vital cosmetics are manufactured entirely using clean energy, helping to reduce their environmental footprint. Over 40% of the energy required to produce our products is self-generated solar energy.

The roof of the production and packaging plant is fitted with 148 solar photovoltaic panels, which generate electric energy for the manufacturing process. The use of solar photovoltaic energy reduces the emissions of NaturVital cosmetics, with an estimated annual CO2 saving of 16,000kg.

vegan

Vegan Product

 Our formulas are made with plant extracts and avoid using ingredients of animal origin or ingredients derived from animals. Therefore, we do not use ingredients derived from animals, such as collagen, urea or lanolin, in our cosmetics Plant extracts offer great alternatives to these ingredients with very good results on skin and hair.

Pet friendly

Not tested on animals.

Our products are not tested on animals. In compliance with art. 18 of European Regulation 1223/2009 published on 30 November 2009, selling cosmetic products which contain ingredients or a combination of ingredients that have been the subject of animal testing, is prohibited. The Regulation also prohibits selling finished cosmetic products that have been tested on animals.

Pet reciclado

100% recycled PET packaging

 Products with 100% recycled PET packaging use a new recycled and recyclable bottle, which makes them more sustainable. The 100% recycled PET is obtained from a transformation process to reuse existing PET bottles. Our product bottles are made from Polyethylene Terephthalate (PET), a 100% recyclable plastic that can be recycled as many times as required.

Bio Pet

Bio-PET bottles

Some NaturVital products use Bio-PET bottles. Bio-PET bottles are 100% recyclable PET plastic containers with 30% components of plant origin (derived from corn or sugar cane molasses). Using these containers decreases dependency on non-renewable resources, as well as increasing sustainability and protecting the environment. Bio-PET bottles offer high resistance to temperature, good mechanical properties, and their CO2 balance is much better than conventional plastics made with petroleum.

CO2 Free

CO2 Neutral

Naturvita Institute (Instituto Naturvita) is the company responsible for manufacturing NaturVital brand cosmetics; it contributes to preventing the harmful effects of CO2 emissions in the atmosphere, to help stop climate change. Therefore, our commitment is to reduce the CO2 used to manufacture our cosmetics as much as possible, as well as compensating for those which have not been able to be reduced, to become carbon neutr